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papers > o'brien99
Jon O'Brien and Tom Rodden and Mark Rouncefield and John Hughes (1999).
At home with the technology: an ethnographic study of a set-top-box trial.
ACM Transactions on Computer-Human Interaction (TOCHI), vol.6, no.3, pp.282--308.
http://doi.acm.org/10.1145/329693.329698
Abstract
The rapid growth and development of the Internet and the resulting growth in interest in access to network facilities highlight an increasing prominence of computer technology in the home. In this article we report on a study of the social organization of a number of domestic environments in the northwest of England and consider the ways in which an understanding of the nature of the home is of interest to the developers of future interactive technology. Thus, in the first half of the article we consider the everyday nature of home life, and in the second half we report on an ethnographically based evaluation of a prototype set top box for the provision of digital services to the home. In addition to reflecting on the nature of activities in the home we conclude by considering the design implications that can be drawn from an examination of these activities.
Review
Strong evidence of the importance of a metaphor is provided by OBrien et al. (1999), in an ethnographic study of a digital set-top box trial, when they point out the need for a "working model" of the technology being employed by users in home activities. They discuss the need for a conceptual model for digital set-top box usage, after household members are confused about the location of their data and how the system works.
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